Privacy Policy

Last updated: October 25, 2024

This Privacy Policy describes how Bruno Manetti (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from 756418-6b.myshopify.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

  • Contact details including name, address, phone number and email.
  • Order information including name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information including username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but this may prevent you from using or accessing certain features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address and other information regarding your interaction with the Services.

Information we obtain from third parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Payment processors who collect payment information (e.g. bank account, credit or debit card details, billing address) to process payments in order to fulfill your orders and provide you with requested products or services.
  • When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section “Third-party websites and links” below.

How we use your personal information

  • Providing products and services. We use your personal information to provide the Services to you in order to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications via email, SMS or postal mail, and showing you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for this processing is our legitimate interest in selling our products pursuant to Article 6(1)(f) GDPR.
  • Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or harmful activities. If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend not sharing your username or password with anyone. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for this processing is our legitimate interest in maintaining the security of our website pursuant to Article 6(1)(f) GDPR.
  • Customer communication and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services and maintain our business relationship pursuant to Article 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies used in connection with our Shopify store, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your preferences), perform analytics and better understand user interaction (in our legitimate interest to administer, improve and optimize the Services).

You can set your browser to remove or reject cookies. However, this may negatively affect your user experience and some features may not function properly. Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you enable GPC, we will treat it as a valid request to opt out of the sale or sharing of personal information for that browser or device.

How we disclose your personal information

We may disclose your personal information in certain circumstances, including:

  • To vendors and service providers who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
  • To business and marketing partners.
  • When required by law or to protect our rights
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of users’ personal data and sensitive personal data for the purposes described above in “How we collect and use your personal data” and “How we disclose personal data”:

Category Target groups
  • Identifiers such as basic contact details and certain order and account information
  • Categories of personal information listed in the California Customer Records statute, such as basic contact details and certain order and account information
  • Commercial information, such as order details, purchase information and customer support information
  • Internet or other similar network activity, such as usage data
  • Geolocation data, such as location derived from an IP address or other technical measures
  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information in order to engage in advertising and marketing activities, as follows.

We have “sold” and “shared” (as defined by applicable law) personal information in the past 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of personal information Target groups
Identifiers such as name, email address and telephone number Business and marketing partners
Commercial information such as records of products or services purchased Business and marketing partners
Usage data Business and marketing partners

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on these sites. Information provided in public or semi-public areas, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without any restrictions on its use by us or by a third party. The inclusion of such links by us does not, in itself, imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

  • Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
  • Right to deletion: You may have the right to request the deletion of the personal information we hold about you.
  • Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to third parties, in certain circumstances and subject to certain exceptions.
  • Right to opt out of sale, sharing, or targeted advertising: You may have the right to request that we do not “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising” under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out signal enabled, depending on your location, we will treat this as a valid request to opt out of the “sale” or “sharing” of information for the device and browser you use to access the Site.
  • Restriction of processing: You may have the right to request that we stop or limit our processing of your personal data.
  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
  • Communication preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe link included in our emails. If you opt out, we may still send non-promotional emails, such as those related to your account or orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to your request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we will require proof that the agent is authorized to act for you and may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the details provided below, or to file a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal data is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is made to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call or email us at info@brunomanetti.com, or contact us at:

Bruno Manetti S.r.l.
Via delle Imprese 16/18
50056 Montelupo Fiorentino (FI), Italy

For the purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of personal data.